Impress Every Customer
Enhance your productivity
Supercharge your career
What You Will Learn
The program allows you to gain fundamental skills of becoming a successful retail professional. Learn proven techniques including grooming standards, sales management, customer relationship and managing key performance indicators; all of which are sought by leading retailers.
Why You Should Learn It
After completing the program, you will build a competitive advantage to kick-start your retail career. If you are already a part of the industry, you will confidently be able to display your skills effectively to get recognized.
How Will It Help You
You will not just learn best-practices to improve your sales and enhance your productivity, it will lay the foundation to transform you into a sales leader. And when all is all done, you will be pleased with your enhanced ability to gain new business.
Introduction to Program
Introduction to Grooming Good Communication and KPIs
Importance of Grooming
Grooming Standards for Men
Grooming Standards for Women
Effective Retail Communication
Quick Customer Connect
Building Rapport with Customers
Understanding Customer Needs
Presenting Solutions Confidently
Handling Conflicts
Appreciating Customer Choice
Closing the Sale
Post-Sale Connect
Managing Irate Customers
Understanding Key Performance Indicators
Net Sales Value
Conversion Rates
Average Bill Value
Average Retail Price
Basket Size
Quiz Assignment
A comprehensive quiz assessment to ensure you have grasped all the concepts. The results will have a significant weightage in your certification
Magical Practice
You are entitled to receiving post-course support after the learning phase is completed. It is aimed at helping you while you are still getting to grips with the new skills you have learnt. These are fun inspirational anecdotes sent to you on a regular basis for a duration of 1 - 2 weeks.
KPI Toolkit
This toolkit will drastically simplify your KPI performance tracking process. Easily input collected data and receive calculated responses including: Basket Size Average Retail Price Average Bill Value and more.
Who is this program for?
Anyone who is working or wants to work in the Apparel industry. This course is a great way of consolidating existing knowledge, updating your skills and contributing towards your professional development. It is also one of the most practical steps you can take towards working towards gaining a promotion or better-paid position.
What are my career prospects?
A career in sales can be extremely rewarding. Those who perform well and excel are rewarded for their efforts more so than almost any other profession. You can find yourself working as Fashion Consultant, Store Manager, Sales Manager, Customer Service Expert, Store Operations Executive, Sales or Marketing Executive and in any other related customer-oriented roles.
What is unique about this program?
This is a one-of-its-kind program with highly interactive content, exclusively developed by experts with over 20 years of experience. For those who successfully complete the program, you’ll have a magical edge and a fast paced career.
Are there any pre-requisites to this course?
There are NO previous work or education requirements for enrolling in this course.
What do I get post enrollment?
Upon enrollment, you receive the access to the online course that you can avail at your own pace from the convenience of your home or elsewhere. You also get post-course Magical Practice support where we help you improve as well as keep track of your performance and imbibe learnt behaviours.
How will I be assessed?
At the end of the course learners will take an online multiple choice question assessment test. This test is graded automatically so you will receive an instant evaluation and know whether you have passed the course. Upon successful completion of the quiz and 14-day Magical Practice, you get a certificate that you can share with your network on Linkedin.
What is the money-back guarantee?
Upon enrollment, you receive the access to the online course that you can avail within 30 days from the convenience of your home or elsewhere. You also get post-course support where we help you keep track of your performance and imbibe learnt behaviours. Plus, you can opt for Friendline support where a dedicated counsellor will be available to guide you through your challenges. You can also opt for Friendline or My Coach support program where you can nominate a peer/superior to improve your performance. In the unfortunate event where a Learner has not been able to gain any knowledge even after opting for dedicated support programs, can claim their refund.