Impress Every Customer
Enhance your productivity
Supercharge your career
What You Will Learn
This comprehensive program addresses 20+ essentials for appearing professional, connecting with customers, interacting confidently, understanding their needs, presenting solutions, handling conflict, managing irate customers and more. You will learn proven techniques to delivering a shopping experience that results in sustained sales increase and gain loyal customers.
Why You Should Learn It
You will discover and gain insights into the most rewarding activities on-floor, thus improve your conversions and build a bigger basket. You will observe ways to show commitment to your clients and receive commitment from them in return.
How Will It Help You
We will help you closely monitor your successes so that you can display your competencies to your employer and get ahead of your peer group.
Introduction to Retail Communication
About Retail Communication
Communication at Entry Stage
Making a Good First Impression
Greeting & Body Language
Quick Customer Connect
Communication at Selection Stage
Understanding Customer Cues
Building Rapport with Customers
Understanding Customer Needs
Presenting Solutions Confidently
Handling Conflicts
Communication at Exit Stage
Appreciating Customer Choice
Closing the Sale
Post-Sale Connect
Managing Irate Customers
Listening Actively
Responding with Empathy
Provide Quick Resolution
Compensate for the Discomfort
Quiz Assignment
A comprehensive quiz assessment to ensure you have grasped all the concepts. The results will have a significant weightage in your certification
Magical Practice
You are entitled to receiving post-course support after the learning phase is completed. It is aimed at helping you while you are still getting to grips with the new skills you have learnt. These are fun inspirational anecdotes sent to you on a regular basis for a duration of 1 - 2 weeks.
KPI Toolkit
This toolkit will drastically simplify your KPI performance tracking process. Easily input collected data and receive calculated responses including: Basket Size Average Retail Price Average Bill Value and more.
Who is this program for?
Anyone who is working or wants to work in the Apparel industry. This course is a great way of consolidating existing knowledge, updating your skills and contributing towards your professional development. It is also one of the most practical steps you can take towards working towards gaining a promotion or better-paid position.
What are my career prospects?
A career in sales can be extremely rewarding. Those who perform well and excel are rewarded for their efforts more so than almost any other profession. You can find yourself working as Fashion Consultant, Store Manager, Sales Manager, Customer Service Expert, Store Operations Executive, Sales or Marketing Executive and in any other related customer-oriented roles.
What is unique about this program?
This is a one-of-its-kind program with highly interactive content, exclusively developed by experts with over 20 years of experience. For those who successfully complete the program, you’ll have a magical edge and a fast paced career.
Are there any pre-requisites to this course?
There are NO previous work or education requirements for enrolling in this course.
What do I get post enrollment?
Upon enrollment, you receive the access to the online course that you can avail at your own pace from the convenience of your home or elsewhere. You also get post-course Magical Practice support where we help you improve as well as keep track of your performance and imbibe learnt behaviours.
How will I be assessed?
At the end of the course learners will take an online multiple choice question assessment test. This test is graded automatically so you will receive an instant evaluation and know whether you have passed the course. Upon successful completion of the quiz and 14-day Magical Practice, you get a certificate that you can share with your network on Linkedin.
What is the money-back guarantee?
Upon enrollment, you receive the access to the online course that you can avail within 30 days from the convenience of your home or elsewhere. You also get post-course support where we help you keep track of your performance and imbibe learnt behaviours. Plus, you can opt for Friendline support where a dedicated counsellor will be available to guide you through your challenges. You can also opt for Friendline or My Coach support program where you can nominate a peer/superior to improve your performance. In the unfortunate event where a Learner has not been able to gain any knowledge even after opting for dedicated support programs, can claim their refund.