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Effective communication is the very first and most crucial step for succeeding in a retail career, especially if you're looking to work in the luxury segment. Whether your aim is getting customers' business in the short term or you're chasing long term objectives such as forging stronger relationships and increasing customer loyalty; this program will help you accomplish both.

90 minutes

1 assignment

1 quiz

4 modules

Regular price
Rs. 2,750.00
Sale price
Rs. 2,750.00

Easy emi option

What You Will Learn

This comprehensive program addresses 20+ essentials for appearing professional, connecting with customers, interacting confidently, understanding their needs, presenting solutions, handling conflict, managing irate customers and more. You will learn proven techniques to delivering a shopping experience that results in sustained sales increase and gain loyal customers.


Why You Should Learn It

You will discover and gain insights into the most rewarding activities on-floor, thus improve your conversions and build a bigger basket. You will observe ways to show commitment to your clients and receive commitment from them in return.


How Will It Help You

We will help you closely monitor your successes so that you can display your competencies to your employer and get ahead of your peer group.


Introduction to Retail Communication


About Retail Communication

Communication at Entry Stage


Making a Good First Impression


Greeting & Body Language


Quick Customer Connect

Communication at Selection Stage


Understanding Customer Cues


Building Rapport with Customers


Understanding Customer Needs


Presenting Solutions Confidently


Handling Conflicts

Communication at Exit Stage


Appreciating Customer Choice


Closing the Sale


Post-Sale Connect

Managing Irate Customers


Listening Actively


Responding with Empathy


Provide Quick Resolution


Compensate for the Discomfort

Quiz Assignment


A comprehensive quiz assessment to ensure you have grasped all the concepts. The results will have a significant weightage in your certification

Magical Practice


You are entitled to receiving post-course support after the learning phase is completed. It is aimed at helping you while you are still getting to grips with the new skills you have learnt. These are fun inspirational anecdotes sent to you on a regular basis for a duration of 1 - 2 weeks.

KPI Toolkit


This toolkit will drastically simplify your KPI performance tracking process. Easily input collected data and receive calculated responses including: Basket Size Average Retail Price Average Bill Value and more.

Who is this program for?

Anyone who is working or wants to work in the Apparel industry. This course is a great way of consolidating existing knowledge, updating your skills and contributing towards your professional development. It is also one of the most practical steps you can take towards working towards gaining a promotion or better-paid position.

What are my career prospects?

A career in sales can be extremely rewarding. Those who perform well and excel are rewarded for their efforts more so than almost any other profession. You can find yourself working as Fashion Consultant, Store Manager, Sales Manager, Customer Service Expert, Store Operations Executive, Sales or Marketing Executive and in any other related customer-oriented roles.

What is unique about this program?

This is a one-of-its-kind program with highly interactive content, exclusively developed by experts with over 20 years of experience. For those who successfully complete the program, you’ll have a magical edge and a fast paced career.

Are there any pre-requisites to this course?

There are NO previous work or education requirements for enrolling in this course.

What do I get post enrollment?

Upon enrollment, you receive the access to the online course that you can avail at your own pace from the convenience of your home or elsewhere. You also get post-course Magical Practice support where we help you improve as well as keep track of your performance and imbibe learnt behaviours.

How will I be assessed?

At the end of the course learners will take an online multiple choice question assessment test. This test is graded automatically so you will receive an instant evaluation and know whether you have passed the course. Upon successful completion of the quiz and 14-day Magical Practice, you get a certificate that you can share with your network on Linkedin.

What is the money-back guarantee?

Upon enrollment, you receive the access to the online course that you can avail within 30 days from the convenience of your home or elsewhere. You also get post-course support where we help you keep track of your performance and imbibe learnt behaviours. Plus, you can opt for Friendline support where a dedicated counsellor will be available to guide you through your challenges. You can also opt for Friendline or My Coach support program where you can nominate a peer/superior to improve your performance. In the unfortunate event where a Learner has not been able to gain any knowledge even after opting for dedicated support programs, can claim their refund.